Contact and abuse reports

We are reached by Nostr direct message. Use it for questions, refund requests, domain restore requests, abuse reports and privacy requests. Abuse reports can also be sent by email to abuse@satsdns.com or through the API form; see the abuse page. That address is for abuse reports only.

Send a direct message to
npub1g3hqmgcf63p6dphm5grse7d29s8aw3kmr7zpcfvcdffjr6v8um5sumy96u

• Any Nostr client that sends direct messages works. NIP-17 private messages are preferred; NIP-04 also arrives.
• We answer to the key that wrote to us. If you write from a key that is not your account, say which zone or account the message is about.
• Refunds: give the invoice id (inv_...) for account orders, or for paid API routes the route, the time (with time zone), L402 or Cashu, the mint if Cashu and the response headers you got (for example X-Cashu-Refund-Error). A Lightning payment hash helps. Account owners can also ask with POST /v1/account/refunds or in the dashboard. Never send a token, API key, Cashu token, preimage or macaroon you still want to use.
• Abuse reports: give the domain or hostname, the URLs, the times and what happened. We respond within 5 business days. A direct message does not open a case by itself; an email to the abuse address or the API form does. See the abuse page.
• Domains: say which domain the message is about. The sponsoring registrar of every domain sold through SatsDNS is Global Domain Group LLC (IANA ID 3956); see the registration agreement.
• Limits: if your use needs higher account limits, say which ones and why.

The service's notification key sends reminders and notices only. Replies to those messages are not read: write to the address above instead.

Service status: api.satsdns.com/healthz.